Shipping policy
Last updated: October 19, 2026
We ship worldwide. Here's everything you need to know about getting your case delivered.
Order processing
Orders are processed within 24 hours on business days. Orders placed on weekends or public holidays are processed on the next business day. You'll receive an email confirmation as soon as your order is placed.
Shipping rates
- Free shipping on orders over $50 (or the equivalent in your local currency).
- For orders under this amount, the shipping cost is calculated and shown at checkout before you pay.
Estimated delivery times
Delivery times start once your order has shipped and depend on your destination:
| Region | Estimated delivery |
|---|---|
| United States | 3–7 business days |
| Europe & United Kingdom | 7–12 business days |
| Rest of the world | 10–20 business days |
These are estimates and are not guaranteed. Delays may occasionally occur due to carriers, customs or peak periods.
Order tracking
As soon as your order ships, we'll email you a tracking number. You can also follow your package on our Track Your Order page.
Customs, duties and taxes
International orders may be subject to import duties and taxes charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Please check your country's customs policies before ordering.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — we can update the address only if the order has not shipped yet. We're not responsible for orders delivered to an incorrect address provided by the customer.
Lost or delayed packages
If your tracking hasn't updated for 10 business days, or your package hasn't arrived within the estimated time, contact us at contact@casezifycase.com with your order number. We'll work with the carrier and, if the package is confirmed lost, send a replacement or a full refund.