Refund policy

Last updated: October 19, 2026

We want you to love your case. If something isn't right, here's how we make it right — simply and quickly.

30-day returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in the same condition you received them and in their original packaging, with proof of purchase.

How to start a return

  1. Email us at contact@casezifycase.com with your order number and the item(s) you want to return.
  2. We'll reply with your return instructions and the return address.
  3. Pack the item securely and send it back. Please keep your shipping receipt and tracking number.

Items sent back without first requesting a return cannot be accepted.

Ordered the wrong model?

It happens. Contact us within 30 days of delivery and we'll help you exchange your case for the correct iPhone model, as long as it is unused and in its original packaging.

Damaged, defective or wrong item

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund — at no cost to you.

Return shipping costs

If the return is due to our error (damaged, defective or wrong item), we cover the return shipping. For other returns, the cost of return shipping is the customer's responsibility.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement. Original shipping fees are non-refundable, except where the return is due to our error.

Exceptions

Gift cards and items marked as final sale cannot be returned. Products that show signs of use, damage caused after delivery or missing packaging may be refused or partially refunded.

EU & UK customers

In addition to this policy, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. Your statutory rights are not affected by this policy.

Questions?

We're here to help: contact@casezifycase.com.